Aureoled™ is owned and operated by Yongchun Siji Technology Co., Ltd.
Legal Company Name: Yongchun Siji Technology Co., Ltd. | Legal Representative: Huang Xiaojing | Customer Support Email: service@radiegant.com
Business Address: 2nd Floor, No. 64 Dongjie, Penghu Town,
Yongchun County, Fujian Province

Effective Date: October 16, 2026

A clear delivery experience begins with realistic information. Aureoled™ aims to prepare orders promptly, provide appropriate shipping information, and make it possible for customers to follow an order after dispatch. This Shipping Policy explains how fulfillment, delivery, tracking, shipping charges, and delivery exceptions are handled for orders placed through the Aureoled™ website.

1. FAST DISPATCH

Aureoled™ follows a fast-dispatch approach. Once an order is confirmed, our fulfillment process begins as soon as practical. Products are checked, prepared, packed, and arranged for carrier handoff according to the item and destination.

We do not publish a single fixed processing-time promise because fulfillment can vary by product availability, destination, order volume, and operational conditions. The important point is that our team aims to move confirmed orders into fulfillment promptly rather than intentionally holding them.

If an item requires additional preparation because of its product configuration or availability, the customer will be informed through the relevant order communication when such information is necessary.

2. DELIVERY SPEED

Our standard service objective is fast shipping. Actual transit speed depends on the destination, carrier network, route, customs or border procedures where applicable, local delivery conditions, and the service available for the destination.

For this reason, Aureoled™ does not represent one universal transit-time number as a guarantee for every destination. Where a current delivery estimate is available during the shopping or order process, customers should use that destination-specific information as the most relevant indication.

A delivery estimate is not a guarantee. Unusual carrier congestion, severe weather, customs processing, address issues, public holidays, remote-area routing, or other events outside normal fulfillment operations may affect the arrival of an order.

3. SHIPPING DESTINATION

Aureoled™ serves destinations that are supported by the available shipping arrangements shown on the website. Destination availability may change because carrier coverage, import requirements, service restrictions, or operational conditions can vary.

Customers are responsible for entering a complete and accurate delivery address. An incomplete address, missing apartment or unit information, incorrect postal code, or similar error can interfere with delivery. If you notice an address problem after submitting an order, contact our support team promptly so we can determine whether the address can still be corrected before dispatch.

4. SHIPPING CHARGES

Any applicable shipping charge is presented during the shopping process before the order is submitted. The amount can vary according to destination, package characteristics, available service, and other operational factors.

We do not describe a universal free-shipping promise in this policy unless that offer is specifically displayed on the website for the relevant order. If a promotional shipping offer is shown, its stated conditions apply to that offer.

Customers should rely on the shipping information displayed for their destination rather than assumptions based on another region or previous order.

5. FULFILLMENT AND SHIPPING ORIGIN

Orders may be fulfilled through our operational facilities or appropriate fulfillment partners depending on inventory availability and destination requirements. We do not represent a third-party facility as a local warehouse unless that description is accurate for the specific service.

The shipping origin can therefore vary between products or destinations. Carrier and tracking information are the most useful records after handoff.

This approach allows Aureoled™ to use practical fulfillment arrangements while maintaining clear communication about the order rather than creating an inaccurate impression about where every parcel originates.

6. SHIPPING CONFIRMATION AND TRACKING

When an order is dispatched, Aureoled™ may send a shipping confirmation containing available tracking information. Tracking availability depends on the carrier and service used.

Tracking information can take some time to appear or update after a parcel enters a carrier network. A temporary lack of movement in the tracking record does not automatically mean that an order is lost.

Customers should keep the shipping confirmation and tracking reference available until delivery. If tracking shows an unusual status or remains unchanged for an extended period, contact support with the order reference and tracking information.

7. DELAYED SHIPMENTS

Delivery estimates can be affected by circumstances beyond the ordinary preparation process. Examples include carrier congestion, weather events, transportation interruptions, customs procedures, incorrect address information, regional service disruptions, or other unexpected events.

When a delay occurs, Aureoled™ will review the available order and tracking information rather than automatically treating the matter as closed. We encourage customers to contact us when the shipment appears materially delayed or when the tracking information does not provide a clear explanation.

Our support team may request the order reference, destination details, and tracking information so that the issue can be reviewed accurately.

8. LOST, DAMAGED, OR MISDIRECTED PARCELS

If a parcel appears to be lost, materially delayed, delivered to the wrong location, or damaged during transportation, please contact us as soon as reasonably possible.

For a damaged parcel, photographs of the packaging and product can help us understand the condition on arrival. For a possible misdelivery, the tracking record can assist our review.

A tracking status marked “Delivered” does not by itself prevent us from reviewing a customer report. We may ask for reasonable information needed to investigate the delivery record and determine the appropriate next step.

9. ADDRESS CHANGES

Address changes should be requested as early as possible. Before dispatch, we will review whether a requested change can be accommodated. Once a parcel has entered the carrier network, we may not be able to change the destination directly.

If a carrier provides a redirection or correction procedure, we may guide the customer toward the available option. Any request should be handled through customer support rather than by sending a new address through an unrelated communication channel.

10. CUSTOMS AND LOCAL REQUIREMENTS

For international or cross-border destinations, the shipment may pass through customs or other local processing. Requirements can differ by country and may affect delivery handling.

Customers should provide accurate destination information. When a shipment encounters an identifiable customs or carrier problem, customers may contact us so the available information can be reviewed.

11. ORDER CANCELLATION BEFORE DISPATCH

If a customer wants to cancel an order before dispatch, the request should be sent to customer support as soon as possible. We will review the order status and determine whether cancellation can still be completed.

If an order has already been dispatched, cancellation may no longer be available through the pre-dispatch process. In that situation, the customer can contact us for guidance under the Return & Refund Policy.

12. CONTACT FOR SHIPPING SUPPORT

Shipping questions can be sent to service@radiegant.com. Please include the order reference, destination country or region, and a short explanation of the issue. Sharing relevant tracking information can also help us review the case.

Aureoled™ aims to communicate clearly when a delivery issue occurs. Our goal is not to transfer every carrier-related difficulty to the customer, but to identify what can reasonably be checked and to provide an appropriate next step.

13. CONSISTENCY OF SHIPPING INFORMATION

Shipping information shown on product pages, FAQ content, order notices, and other public areas of the website should be read together with this policy. If a destination-specific estimate or shipping condition is shown for a particular order, that information should be treated as the most relevant information for that order.

Aureoled™ may update this policy when operational arrangements, carrier coverage, or applicable requirements change. Any revised version becomes effective when posted on the website.

By publishing this policy, Aureoled™ intends to provide a practical and understandable description of its fast-dispatch shipping approach without creating unrealistic universal delivery promises.

RETURN & REFUND POLICY

Effective Date: October 16, 2026

Aureoled™ wants customers to have a clear and workable path when an order does not meet reasonable expectations. This Return & Refund Policy explains when a return may be requested, how to start the process, what condition an item should be in, how return shipping is handled, and how approved refunds are processed.