Aureoled™ is owned and operated by Yongchun Siji Technology Co., Ltd.
Legal Company Name: Yongchun Siji Technology Co., Ltd. | Legal Representative: Huang Xiaojing | Customer Support Email: service@radiegant.com
Business Address: 2nd Floor, No. 64 Dongjie, Penghu Town,
Yongchun County, Fujian Province
Effective Date: October 16, 2026
Aureoled™ wants customers to have a clear and workable path when an order does not meet reasonable expectations. This Return & Refund Policy explains when a return may be requested, how to start the process, what condition an item should be in, how return shipping is handled, and how approved refunds are processed.
1. RETURN WINDOW
Eligible products may be returned within 30 calendar days after the date the order is delivered. The return request should be submitted within that window so that the support team has enough information to review the order and provide instructions.
The return period is measured from delivery rather than from the date an order was placed. If an order contains multiple items delivered separately, the relevant delivery date may be considered for the item involved in the request.
Nothing in this policy is intended to remove or reduce any consumer right that cannot lawfully be excluded or limited under applicable law.
2. WHEN A RETURN MAY BE REQUESTED
A return may generally be requested when an eligible item is unused, unworn where applicable, in its original condition, and accompanied by its original packaging or included components when reasonably available.
Returns may be appropriate for a preference-based reason, such as a change of mind, an incorrect selection, or no longer wanting the item, subject to the eligibility requirements in this policy.
A return may also be requested when an item arrives damaged, defective, incorrect, or materially different from its product description. These cases are reviewed separately so the appropriate remedy does not place an unreasonable burden on the customer.
3. PRODUCT CONDITION
For a preference-based return, the item should be in resalable condition. Please avoid installing, altering, modifying, engraving, marking, or otherwise changing the item before requesting a return.
Where an item was received damaged or defective, do not attempt a repair unless our support team specifically asks you to do so. Photographs or a short video can be useful evidence and may help us determine the correct solution without requiring unnecessary steps.
Normal minor differences in appearance caused by screen settings, lighting, or ordinary manufacturing variation are not automatically considered defects. A material difference from the advertised product, however, can be reviewed.
4. ITEMS THAT MAY HAVE SPECIAL LIMITATIONS
Some products may have characteristics that make them unsuitable for a standard preference-based return, including items that are personalized, specially configured, altered at the customer's request, or otherwise identified on the product page as having a special return condition.
If a product has a special return limitation, that limitation should be disclosed on the relevant product page or before the order is submitted. We do not intend to introduce an undisclosed restriction after an order has been placed.
Any mandatory rights applicable to the customer remain unaffected.
5. HOW TO START A RETURN REQUEST
To request a return, contact service@radiegant.com and provide the order reference, the item you want to return, the reason for the request, and photographs or video when they are relevant to the issue.
Our support team will review the information and, where the request is eligible, provide the appropriate return instructions. Customers should wait for those instructions before sending an item to an address.
Please do not send a return to the business registration address shown at the top of this policy unless our support team specifically instructs you to do so. A return may need to be routed to an appropriate processing facility, and using an unapproved destination can delay the review.
6. RETURN APPROVAL
Submitting a return request does not automatically mean the return has been approved. The request must be reviewed against the product, order status, delivery record, reason for return, and applicable eligibility requirements.
We aim to handle requests consistently and explain the reason for a decision when a request cannot be accepted under the published policy. If additional information is needed, we may ask for photographs, product details, or other reasonable evidence related to the issue.
We do not require unnecessary information that has no reasonable connection to the return request.
7. RETURN SHIPPING COSTS
For a preference-based return, the customer is generally responsible for the cost of sending the item back after the return has been approved.
If the item arrives damaged, defective, incorrect, or materially different from the product description, Aureoled™ will provide an appropriate replacement, refund, or return solution without charging the customer for the return handling that is attributable to our error or the product issue.
If the cause of a return is unclear, our support team may review photographs and order information before deciding which return-shipping arrangement applies.
8. REFUND REVIEW
Once a returned item is received, Aureoled™ may inspect the item to confirm its condition and the reason for the return. This review is intended to determine whether the item meets the applicable return requirements and whether the requested remedy is appropriate.
An approved refund is initiated after the return has been received and inspected. Approved refunds are generally initiated within 5–10 business days after that review is completed.
The final appearance of a refund in the customer's account can depend on the institutions and systems involved after Aureoled™ initiates the refund. If the customer believes an approved refund has not appeared after a reasonable period, please contact us with the order reference so we can review the record.
9. WRONG ITEM OR MISSING COMPONENT
If the item received is not the item ordered, or a required component appears to be missing, contact service@radiegant.com with the order reference and clear photographs of what was received.
Our team will compare the information with the order record and determine the appropriate next step. When the issue is attributable to our fulfillment process, the customer will not be expected to absorb an unreasonable return burden.
10. CANCELLATION BEFORE DISPATCH
Customers who no longer want an order may request cancellation before dispatch by contacting customer support promptly. We will review the fulfillment status and determine whether the request can still be completed.
After dispatch, the order may no longer be cancellable through the pre-dispatch process. In that case, the customer may use the return process if the item is eligible.
11. CHANGES TO THIS POLICY
Aureoled™ may revise this policy when operational practices, product categories, or legal requirements change. The current version published on the website applies to requests made after its effective date, subject to any rights that apply to earlier orders under applicable law.
We aim to keep the return rules consistent across the FAQ, product information, customer support guidance, and this policy. If you find conflicting information, please contact us before taking action so the applicable rule can be clarified.
12. SUPPORT
Return questions can be sent to service@radiegant.com. A useful request includes the order reference, item name, reason for return, and supporting photographs or video where relevant.
Aureoled™ treats returns as a customer-service process rather than a barrier. The purpose of this policy is to make eligibility understandable, provide a clear request route, distinguish ordinary preference returns from genuine product problems, and give customers a reasonable path toward an appropriate resolution.