Aureoled™ is owned and operated by Yongchun Siji Technology Co., Ltd.
Legal Company Name: Yongchun Siji Technology Co., Ltd. | Legal Representative: Huang Xiaojing | Customer Support Email: service@radiegant.com
Business Address: 2nd Floor, No. 64 Dongjie, Penghu Town,
Yongchun County, Fujian Province
Customer Service Phone: +86 16683876621
Customer Service Hours: 8:00 AM–10:00 PM
Effective Date: October 16, 2026
CONTACT AUREOLED™
Aureoled™ believes customer support should be easy to find and straightforward to use. Whether you have a question before ordering, need help understanding a product, want to ask about an order, or need assistance with a return, our support team provides a direct route for resolving ordinary store questions.
1. GENERAL SUPPORT
For general questions, contact service@radiegant.com. Please describe the subject of your message clearly so that we can identify whether the request concerns a product, order, delivery, return, refund, website function, or another matter.
For order-related questions, include the order reference when available. This helps us locate the relevant record without asking you to repeat information unnecessarily.
2. PRODUCT QUESTIONS
Aureoled™ offers musical instrument accessories and compact related products. If you are unsure whether an accessory is suitable for your instrument or setup, contact us before placing the order.
A useful product question can include the product name, the instrument type, the relevant dimensions, and the specific compatibility point you want clarified. We will use the information available to us to provide a practical response.
We recommend checking the complete product page before contacting support because specifications, dimensions, included components, and compatibility notes may already be listed there.
3. ORDER QUESTIONS
If you need help with an order, send the order reference together with a short explanation of the issue.
Common order questions include whether an order has entered fulfillment, whether an address can still be corrected, whether cancellation may still be possible, or whether additional information is needed to investigate an issue.
Order status can change as fulfillment progresses, so the most accurate support response depends on the current order record.
4. SHIPPING SUPPORT
Aureoled™ follows a fast-dispatch approach and aims to move confirmed orders into fulfillment promptly. Actual delivery speed depends on destination, carrier, route, and local conditions.
If your shipment appears unusually delayed, the tracking information has stopped updating for an extended period, or the package appears to have been delivered incorrectly, contact us with the order reference and tracking information where available.
A “Delivered” tracking status does not automatically prevent us from reviewing a customer report. We may ask for reasonable information needed to investigate the delivery record.
5. ADDRESS CORRECTIONS
If you discover an address error after submitting an order, contact us immediately.
Before dispatch, we will review whether the requested correction can still be made. Once the parcel has entered the carrier network, direct changes may not be possible. In that situation, we will review the available information and explain what options may exist.
Please do not send an updated address through an unrelated channel if you can contact the published support address directly.
6. RETURN AND REFUND SUPPORT
Eligible products may generally be returned within 30 calendar days after delivery. A preference-based return normally requires the product to remain unused and in appropriate original condition.
To begin a return request, email service@radiegant.com with the order reference, item name, reason for return, and photographs or video where relevant.
Do not send a return to the business registration address unless our support team specifically instructs you to do so. If a return is approved, we will provide the appropriate instructions.
Approved refunds are generally initiated within 5–10 business days after the eligible returned item has been received and inspected.
7. DAMAGED OR INCORRECT ITEMS
If an item arrives damaged, defective, incorrect, or materially different from its product description, contact support before attempting repairs or disposal when practical.
Please provide clear photographs of the product and, where relevant, the outer packaging and shipping label. These details can help us understand the issue and select an appropriate solution.
When the issue is attributable to our fulfillment process or the condition of the product on arrival, Aureoled™ will provide an appropriate replacement, refund, or return solution without imposing an unreasonable return burden attributable to our error.
8. CANCELLATION REQUESTS
Customers may request cancellation before dispatch by contacting us as soon as possible. We will review the fulfillment status and determine whether the request can still be completed.
After dispatch, the pre-dispatch cancellation process may no longer be available. If the product is eligible, the Return & Refund Policy may provide the appropriate next step.
9. PRIVACY QUESTIONS
For questions about personal information, cookies, advertising technologies, access requests, correction requests, deletion requests, or other privacy matters, contact service@radiegant.com.
Please provide only the information necessary to identify the request. Do not include unnecessary sensitive personal information in an ordinary support message.
The Privacy Policy explains the broader practices governing personal information collected through the Aureoled™ website.
10. WEBSITE AND CONTENT QUESTIONS
If you find a broken page, unclear website information, suspected unauthorized use of Aureoled™ content, or another technical or content issue, contact us with the relevant page and a description of the problem.
If the issue concerns intellectual property, please identify the material clearly and explain the nature of your concern. We will review the information and take appropriate action where necessary.
11. CUSTOMER SERVICE HOURS
Customer Service Hours: 8:00 AM–10:00 PM.
The support team aims to review messages during the published service hours. The complexity of a request can affect how quickly a complete answer can be prepared, particularly when the matter requires checking an order, carrier record, product specification, or third-party service.
12. HOW TO WRITE A USEFUL SUPPORT MESSAGE
A clear support message usually contains four elements:
• your order reference, if the question concerns an order;
• the product name or page involved;
• a short description of what happened or what you need; and
• photographs, screenshots, or tracking information when they are relevant.
Avoid sending duplicate messages through multiple channels because doing so can make it harder to keep the same issue together.
13. COMMUNICATION STANDARDS
Aureoled™ aims to communicate respectfully and clearly. We ask customers to provide accurate information and allow the support team to review the relevant records before repeating a request.
We do not expect customers to understand internal fulfillment systems or carrier procedures. If a process is unclear, ask us to explain the next step.
Likewise, our support team may request reasonable information when it is necessary to verify an order, review a return, or investigate a delivery issue.
14. COMPANY IDENTITY
For transparency, Aureoled™ is the brand presented to customers, while Yongchun Siji Technology Co., Ltd. is the legal company operating the website.
The business identity information shown above is intentionally kept visible so customers can identify the company, representative, address, and customer support channel connected with the store.
15. WHERE TO FIND MORE INFORMATION
The website includes separate pages for About Us, FAQ, Shipping Policy, Return & Refund Policy, Privacy Policy, Terms and Conditions, and Terms of Use.
Customers should use the policy that matches their question. If information appears inconsistent between pages, contact support before taking action so the matter can be clarified against the current store rules.
16. FINAL SUPPORT NOTE
Aureoled™ aims to make customer support practical rather than complicated. A question does not need to be written in formal language; a clear description of the issue is enough.
For all customer support matters, use service@radiegant.com or the published telephone number during the listed customer service hours.
We appreciate accurate order details, clear descriptions, and reasonable supporting information because they help us review requests efficiently and provide the most appropriate response.